Our Team

Executive Team

Ellie Lapowich, BA, RSSW, RRP, CCRC, CVP

Ellie Lapowich is the owner and director of Innovative Case Management Inc. (ICM) since 2004. In this capacity, she oversees the provision of all case management services and functions in the role of clinical director, closely supervising the work of ICM’s Rehabilitation Consultants. Furthermore, Ellie is responsible for setting policies and standards for the delivery of these services.

In addition to supervising ICM’s consultants, Ellie herself provides case management services directly to clients. Prior to founding ICM, she worked as a case manager, vocational counselor and cognitive therapist in the private sector for five years.

Ellie obtained an Honours Degree in Psychology from York University in 1997. In 1999, she completed her certification in Rehabilitation Counseling through the York/Seneca Rehabilitation Program. Since that time, Ellie has obtained the following certifications: Certified Vocational Professional (CVP); Canadian Certified Rehabilitation Counselor (CCRC); and Registered Rehabilitation Professional (RRP). She is also a Registered Social Service Worker (RSSW) and is a member in good standing with the College. Ellie continues to attend various educational conferences and seminars and has published research papers in the areas of attention and memory in traumatic brain injury and aging and prospective memory.

Ellie is actively involved with and supports various groups and associations specializing in promoting education and awareness regarding brain injury. She is a member of the following organizations: International Brain Injury Association (IBIA); Canadian Rehabilitation Association (CRA); Ontario Brain Injury Association (OBIA); and the College of Social Workers and Social Service Workers. Ellie also volunteers her time to raise funds for the various programs offered by OBIA and the Brain Injury Society of Toronto (BIST).

Ellie also has a continuing interest in research related to cognitive impairments. She has assisted in researching and contributing to papers on aging and prospective memory in the Journal of Clinical Psychology, and attention and working memory in traumatic brain injury survivors in the journal Neuropsychologica.

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Ellie Lapowich
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 905-882-5388
F: 905-889-9153
E: elapowich@innovativecasemanagement.com

Languages Spoken:

English and French


Mark Lapowich, BA, JD

Mark Lapowich has been the executive director at Innovative Case Management Inc. (ICM) since 2010. In this capacity, he is responsible for the day-to-day operations of the company, including all administration, accounting and marketing. In addition, Mark assists with the creation of policies and standards for the delivery of case management services. Prior to joining ICM full time in September of 2011, Mark worked in the field of law for over a decade.

Mark attended York University where he majored in psychology and minored in economics. While obtaining his Bachelor of Arts, Mark conducted independent research under the guidance of Dr. Harvey Mandel, psychologist and founder of the Institute on Achievement and Motivation. In June of 2001, Mark received his Juris Doctor from Osgoode Hall Law School. Upon graduation, he completed his articles of clerkship with the law firm of Greenspan Humphrey Lavine before joining William Trudell Professional Corporation, where he worked in the areas of criminal and administrative law for nine years. During this time, Mark appeared before the criminal courts, National Parole Board, Ontario Securities Commission and Law Society of Upper Canada. As well, he appeared several times before House of Commons and Senate Committees to testify regarding proposed amendments to criminal legislation. While practising law, Mark was a member of the Criminal Lawyers’ Association, Advocates’ Society and International Criminal Bar.

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Mark Lapowich
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 905-882-5388
F: 905-889-9153
E: mlapowich@innovativecasemanagement.com

Consultants

Melissa Vigar, BSW, RSW

Melissa has been working as a rehabilitation consultant with Innovative Case Management Inc. (ICM) since 2010. She provides case management services to individuals who have sustained brain, spinal cord and orthopaedic injuries as a result of motor vehicle accidents. Melissa’s social work degree has provided her with a unique perspective in helping her clients access rehabilitation and medical services from both the private and public sector.

Melissa began her career in the social service sector in 1999 working with children and young adults who had complex neurological disorders and who required highly specialized support. Upon obtaining her Bachelor of Social Work degree from Ryerson University in 2001, she began working with adults with moderate to severe acquired brain injuries (ABI) in a residential setting. Throughout her career Melissa has supervised teams in both residential and community settings while continuing to support clients and the families that care for them.

Over the years, Melissa has spearheaded initiatives that have assisted clients with ABI and their support teams create and track goals and progress by utilizing the Goal Attainment Scale Model. She has created disaster, pandemic and emergency planning protocols for persons requiring assisted support and has completed and compiled research information on measuring outcomes of community integration programs, specifically in the ABI population. Melissa has conducted training sessions on various topics in relation to client support needs, as well as self-care for the individuals who support them.

Melissa continues to expand her knowledge base by attending various conferences and workshops on acquired brain and spinal cord injury. As part of the ICM team she continues to work from a client centred approach, collaborating with families and professionals to facilitate the rehabilitation process.

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Melissa Vigar
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-344-6904
F: 647-723-0360
E: mvigar@innovativecasemanagement.com


Vesna Latkovic, BA, RRP, CVP

As part of the Innovative Case Management team, Vesna provides case management services to both adult and paediatric clients suffering from acquired brain injury (ABI), spinal cord injury and other traumatic injuries following a motor vehicle accidents.

Vesna first started her career in the field of rehabilitation and community reintegration in 1996 following her graduation from University of Toronto with an Honours Bachelor of Arts degree in Sociology and Crime and Deviance. She initially worked in a residential/ community setting with individuals who had suffered a moderate to severe ABI.

Over the years Vesna’s varied experience has provided her the opportunity to work directly with clients and families, and to supervise teams of staff and volunteers who provide direct services to individuals with ABI. She has worked in residential environments, adult day services, employment/vocational programs and in a community outreach capacity. Vesna is known for her passion in the field and has presented at various ABI conferences across Canada.

Vesna is a current member of the College of Vocational Rehabilitation Professionals and has obtained her Certified Vocational Professional and Registered Rehabilitation Professional Certifications.

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Vesna Latkovic
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-831-7917
F: 647-340-2830
E: vlatkovic@innovativecasemanagement.com

Languages Spoken:

English, Spanish, Serbian and Croatian


Rachel Greenwood, BST, RCSS

Rachel Greenwood has an extensive employment history within the field of Acquired Brain Injury (ABI). Prior to joining Innovative Case Management Inc. (ICM), Rachel worked in the public sector for 16 years, during which time she practiced and honed her skills in the following areas: behavioural program development and implementation; staff training and supervision; assessment and data collection; and arranging care and services for individual clients in both residential and community programs.

Rachel obtained a Diploma with Honours in Behavioural Science from St. Lawrence College in 1997. She continues to attend educational conferences related to ABI, autism, and applied behavioural analysis to remain current in relation to therapies and interventions.

Rachel is an active member of the following organizations: Ontario Association for Applied Behavioural Analysis (ONTABA); Ontario Brain Injury Association (OBIA), Brain Injury Society of Toronto (BIST), and Autism Ontario.

Since joining ICM in 2011, Rachel has provided case management and rehabilitation consulting services to a wide range of individuals, specializing in complex ABI / dual diagnosis files.

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Rachel Greenwood
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-277-3598
F: 416-352-5913
E: rgreenwood@innovativecasemanagement.com


Priscilla Renford, BA, CIP

Priscilla is a rehabilitation consultant with Innovative Case Management Inc. (ICM). In this capacity, she works with individuals who have sustained brain, spinal cord and orthopaedic injuries.

Prior to joining the ICM team, Priscilla worked as an accident benefits adjuster for ten years. In doing so, she gained knowledge working with automobile legislation and the provision of disability benefits. This knowledge serves Priscilla well in her role as a rehabilitation consultant when advocating on behalf of her clients.

Priscilla obtained an Honours Degree in Psychology and Health & Society from York University in 1997. In 2004, she completed her Chartered Insurance Professional Designation through the Insurance Institute. Currently, Priscilla attends various educational conferences and seminars to further enhance her skills in the area of ABI.

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Priscilla Renford
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 289-232-6927
F: 289-232-6908
E: prenford@innovativecasemanagement.com


Laura Bellon, BA, BEd

Laura Bellon is a rehabilitation consultant with Innovative Case Management Inc. (ICM). She joined the ICM team in early 2012 and has been providing services for individuals who have sustained multiple complex injuries as a result of motor vehicle accidents. Prior to this, Laura worked for seven years with individuals with acquired brain injury (ABI). During that time she collaborated with various individuals as a service coordinator to promote safe, goal oriented and client centered care for individuals living with ABI. Laura also brings several years experience working with at risk youth, helping make community connections and providing resources through volunteer programs.

Laura completed an Honours Degree in Sociology at the University of Western Ontario in 2002. In 2010, she completed her Bachelor of Education at the University of Brock and is a certified teacher and member of the Ontario College of Teachers. Laura is also an active Board Member for the Progress Child Care Centers in her community. She has attended various trainings and workshops during her professional development related to brain and behaviour, errorless learning and collaboration, including: Case Management training – Understanding the Human Services System; Occupational Health and Safety Certification in the Long-term care sector; Assessment Skills Workshop for the Inter-RAI CHA; and Suicide and Crisis prevention.

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Laura Bellon
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-502-7114
F: 289-277-1142
E: lbellon@innovativecasemanagement.com


Jodi Katzin, BA, BSc, OT Reg (Ont)

Jodi Katzin is a rehabilitation consultant at Innovative Case Management Inc. (ICM). Prior to working at ICM, she worked as a case manager for eight years in the public sector at Community Care Access Centre (CCAC). During this time she developed her skills of coordinating and managing care for a diverse caseload of up to 120 clients. Jodi served as the point of contact for team members and was responsible for monitoring the progress of client goals and for assisting seniors to apply to long-term care facilities. She was also a key member in developing Balance of Care, a pilot project within CCAC that was established to provide clients with a larger range of in-home services in an attempt to avoid being placed in a long-term care facility. Utilizing her strong leadership skills, Jodi served as a member of the operations committee for this program and worked closely with service providers in developing its parameters.

Prior to her work at CCAC, Jodi practiced as an occupational therapist in the private sector for three years. For part of this time, she worked with pediatric clients in both home and school settings where she was responsible for creating and implementing treatment plans to address developmental and fine motor delays. Jodi acted as a consultant and liaison between case managers from CCAC, teachers and parents to ensure a continuum of service. She also worked with motor vehicle accident clients performing in-home assessments, Attendant Care Form 1 assessments, Physical Demands Analyses, and ergonomic assessments. As well, Jodi acted as a liaison between insurance adjusters, clients, legal representatives and treating practitioners. Jodi also acted as case manager on several files with clients who had sustained traumatic brain injuries and was responsible for establishing and monitoring a community rehabilitation team for these individuals.

Jodi obtained a Bachelor of Arts Degree in Psychology from York University in 1999. In 2001, she completed a Bachelor of Science degree in Occupational Therapy at the University of Toronto. Jodi continues to attend various educational conferences and seminars relevant to her area of practice.

Jodi is a member in good standing of the College of Occupational Therapists and Ontario Society of Occupational Therapists.

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Jodi Katzin
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-625-6424
F: 289-597-2855
E: jkatzin@innovativecasemanagement.com


Alexandra Piotti Innovative Case ManagementAlexandra Piotti, BA, BST

Alexandra has been working as a rehabilitation consultant with the ICM team providing services for clients who have sustained brain and orthopaedic injuries, as well as resultant mental health and behavioural issues. She brings with her years of experience in the implementation of applied behaviour analysis techniques and complex ABI cases, particularly with clients who demonstrate poor insight, impulsivity and executive functioning impairments.

Alexandra obtained a Bachelor’s Degree in Psychology from York University in 2003. In 2005, she completed an Intensive Level Program in Behavioural Science Technology from George Brown College. From 2005 to 2007, Alexandra worked as a case manager in a residential setting. Since 2007, she has worked as a behaviour therapist assisting those living with the effects of an acquired brain injury (ABI) in achieving their goals. Recently, Alexandra has worked as a coordinator of residential services where she supervised several case managers in a long-term residential ABI setting.

Alexandra is also a part time faculty member in the Behavioural Science Technology program at George Brown College, where she teaches a course on working with special populations in the areas of ABI and geriatrics.

Alexandra is an active committee member of the Brain Injury Society of Toronto (BIST) and a member of the Ontario Association for Behavioural Analysis.

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Alexandra Piotti
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-725-5488
F: 289-204-0781
E: apiotti@innovativecasemanagement.com

Languages Spoken:

English and Italian


Nina McQuigge, BA, CYW

Nina is a rehabilitation consultant with Innovative Case Management Inc. (ICM), working with individuals who have sustained brain and spinal cord injuries as a result of motor vehicle accidents with a focus on children and youth. Nina has a BA in Psychology from the University of Guelph and a postgraduate diploma from Humber College in the field of Child and Youth Counselling. With over 10 years experience in the public sector, she has worked with individuals with acquired brain injuries (ABI) as well as mental health and behavioural issues in a range of settings including hospitals, schools and residences. Nina has years of experience in individual and group counselling, case management and program development and coordination. She is a part time faculty member of the Child and Youth Work Program at Humber College and sits on the board of directors for One Heart Canada Youth Arts Initiative. Nina remains actively involved in both the field of ABI and Child and Youth Counselling.

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Nina McQuigge
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 226-500-2262
F: 866-688-7734
E: nmcquigge@innovativecasemanagement.com



Jodi Brasgold-Finkelstein, BComm, RC

Jodi is a rehabilitation consultant with the ICM team providing services directly to clients with acquired brain injuries (ABI) and spinal cord injuries (SCI). Prior to working with ICM, she worked in the private sector with children and adults who sustained ABIs assisting them with regaining function and reintegrating into the community.  Jodi joined this industry in order to help individuals improve their quality of life following a motor vehicle accident.

Jodi obtained her rehabilitation certificate through Seneca College. She continues to attend conferences and workshops to expand her knowledge in the field.

Jodi is actively involved with the Brain Injury Society of Toronto (BIST), working on their programs and services committee. She also participates in various fundraisers through BIST and the Hamilton Brain Injury Association. In addition, Jodi has volunteered with Toronto Rehab working with people who have suffered an ABI, stroke and/or SCI.

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Jodi Brasgold-Finkelstein
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-262-8672
F: 416-787-0506
E: jbrasgold@innovativecasemanagement.com


Patricia Bellissimo, B.A.

Patricia is a Rehabilitation Consultant with Innovative Case Management providing support to individuals who have been injured in motor vehicle accidents. In this role since 2012, Patricia has been assisting clients and their families navigate the complexities of the health care environment. She interacts with a multidisciplinary team of healthcare providers, advocates on behalf of her clients and makes recommendations for services to increase quality of life and/or help her clients resume pre-accident function.

Patricia has over 15 years of experience working with people who have a range of disabilities. Throughout her career, she has acquired invaluable skills and knowledge working with adults living with the effects of acquired brain injury (ABI), mental illness, addictions and orthopedic injuries. Throughout this time, she has had the opportunity to work in various roles and settings across public and private sectors.

Through her work in the public sector, Patricia has extensive experience working in the field of ABI. She commonly works with individuals who have sustained moderate to severe impairments as a result of their head injuries and assists her clients and their families with community reintegration, accessing and applying for government funded resources and services, providing vocational rehabilitation and finding appropriate residential placement.

Patricia graduated from York University in 2002 with a Specialized Honors degree in Psychology. Additionally, she holds active certification and has attended various workshops where she has been trained in CPI, First Aid, Mental Health First Aid, Health and safety for Workers and Supervisors, Supported Conversation for Adults with Aphasia (SCA™) Level 1 &2, Conflict Resolutions and Negotiation Skills, Motivational Interviewing, Harm Reduction, Practical Ethics, Power of Attorney and Guardianship and Living with Alzheimer’s and Dementia. Additionally, she is a certified interRAI community health assessment (CHA) trainer and is able to implement and interpret assessment outcomes.

In addition to her professional work, Patricia also worked as a Part-Time Professor at Seneca College teaching Healing practices and level one Anatomy. Patricia continues to attend training seminars and various conferences in effort to remain active and increase her knowledge of various disabilities.

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Patricia Bellissimo
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-267-7293
F: 647-723-0296
E: pbellissimo@innovativecasemanagement.com

Languages Spoken:

English and Italian


Isma Javed, BSc, MSc OT, OT Reg. (Ont.)

Isma Javed is a rehabilitation consultant with Innovative Case Management Inc. (ICM). She brings with her extensive rehabilitation experience working both in the private and public health care sectors.  In her most recent experience, Isma worked as a Service Coordinator at Toronto Rehabilitation Institute (TRI) in the Stroke program. In this role, she was responsible for coordinating the intake of all inpatients and outpatients coming into the stroke program.  Isma worked as part of multidisciplinary team to ensure the smooth transition of patients across programs by facilitating effective communication across teams and demonstrated her leadership by participating in numerous program planning initiatives and committees.  Prior to this, Isma worked at TRI in the Complex Injury Outpatient Program as a Return to Work Coordinator, where she collaborated with the health care team to develop and implement return to work plans for patients who sustained complex neurological and orthopaedic injuries.

Isma also brings with her five years of clinical experience as an Occupational Therapist both in the hospital and private sectors providing care to patients with primarily neurological injuries. While working in the Neurology program, Isma completed comprehensive functional assessments and provided return to work recommendations for WSIB clients who sustained workplace head injuries.   In her other positions, she provided cognitive and functional based assessments and treatment interventions to enable her clients to resume meaningful activities at home and in the community.

Isma obtained her Bachelor of Science degree in Psychology in 2001 and her Masters of Science in Occupational Therapy in 2008 from the University of Toronto.  She has continued to further her education through attending various Occupational Therapy and brain injury conferences and seminars. Isma is in good standing with the College of Occupational Therapists of Ontario and Ontario Society of Occupational Therapists.

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Isma Javed
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-399-5141
F: 905-492-2604
E: ijaved@innovativecasemanagement.com

Languages Spoken:

English, Urdu, Hindi and Punjabi


Joey-110Joey Nativ, R. Kin

Joey is a rehabilitation consultant with the ICM team providing services to clients with spinal cord, orthopaedic and acquired brain injuries. Prior to working with ICM, he worked in the private sector for over 10 years as a senior rehabilitation therapist with individuals who had sustained serious injuries. During this time, Joey supported clients by implementing their rehabilitation goals in various healthcare modalities, facilitating community reintegration and assisting with the development of rehabilitation strategies together with multidisciplinary teams of healthcare providers. Joey joined the industry to have a positive impact on his clients’ lives and support improvements with their quality of life following traumatic injury.

Joey obtained his Bachelor of Kinesiology degree in 2005 from Brock University. He continues to further his education by attending various kinesiology conferences and seminars. Joey is a member in good standing with the College of Kinesiologists of Ontario, the Ontario Kinesiology Association and is a member of the Brain Injury Society of Toronto (BIST).

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Joey Nativ
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-404-0226
F: 416-352-5747
E: jnativ@innovativecasemanagement.com

Languages Spoken:

English and Hebrew


Erin-110Erin Sesel, BSc, OT Reg (Ont)

Erin is an occupational therapist and case manager with ICM providing services to clients who have sustained serious injuries as a result of motor vehicle accidents. Her current practice includes coordinating hospital discharges; determining assistive devices and home modification needs; conducting home-based functional, attendant care and catastrophic determination assessments; implementing functional restoration and cognitive remediation programs; completing job site analyses and ergonomic assessments; coordinating return to work programs; and providing ongoing treatment and monitoring for clients who have sustained musculoskeletal, orthopaedic, psycho-emotional, neurological and/or cognitive injuries as a result of motor vehicle, or other accident.

Erin obtained a Bachelor of Science in Occupational Therapy from McGill University and is a Registered Occupational Therapist with the Ontario Society of Occupational Therapists. She has been in practice as an independent consultant in the private sector since 1999. Erin participates in workshops and conferences on a regular basis to ensure her knowledge base is continually upgraded. She regularly attends acquired brain injury conferences and has presented about Glasgow Outcome Scales Assessments at a continuing education program offered by the Medico-Legal Society of Toronto. Erin has also successfully completed the AMA Guidelines to the Evaluation of Permanent Impairment, 4th edition, and is internationally certified in impairment and disability ratings.

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Erin Sesel
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 905-597-1136
F: 905-882-5388
E: esesel@innovativecasemanagement.com


shallShelly Hall, BA, BSW, MSW, RSW

Shelley is a rehabilitation consultant with Innovative Case Management Inc. (ICM).  She is also a registered Social Worker in good standing with the Ontario College of Social Workers and the Ontario Association of Social Workers.

Shelley has recent experience working for a rehabilitation company providing Social Work intervention to individuals who have been involved in motor vehicle accidents and have sustained serious injuries, including acquired brain injuries (ABI).  She also has over 11 years of experience as a Rehabilitation Therapist providing support and facilitating community reintegration to individuals with mild to severe ABI, amputations and mental health difficulties.  Additionally, Shelley has a strong behavioural background given her work within the criminal justice system for 12 years with both adults and youth.

Shelley earned her Master’s of Social Work degree from Renison College, University of Waterloo. In addition, she earned a Bachelor of Social Work and a Bachelor of Arts in Social Development Studies, also from the University of Waterloo. She has attended several educational courses through OBIA and continues to attend conferences related to ABI

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Shelly Hall
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 519-897-4352
F: 905-889-9153
E: shall@innovativecasemanagement.com


julie-110Julie Austin, BA, ABI Facilitator

Julie Austin is a rehabilitation consultant with Innovative Case Management Inc. She brings 13 years of experience in working with adults with acquired brain injury (ABI) in hospital, residential and community settings. She has strong facilitator skills and has developed and successfully implemented engaging group services for clients with ABI focusing on healthy eating, meal preparation, budgeting, gardening, crafts, recreation and special events. Julie’s skills are founded in a client-centered approach. While she has worked with various client populations, she has honed her skills and experience in working with those with addictions and mental health issues, as well as complex physical and behavioural needs.

Julie completed a Bachelor of Arts Degree in Women’s Studies/Film Studies from Carleton University in 2001. She graduated with distinction from St Lawrence College with a postgraduate diploma in Acquired Brain Injury Facilitator in 2003. Julie continues to attend various educational conferences on ABI, mental health and LGBTQ issues.

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Julie Austin
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 613-583-1147
F: 613-777-4990
E: julie@icm.rehab

Languages Spoken:

English and French


laurac-110Laura Cooper, MSc (OT), OT Reg. (Ont.)

Laura is an occupational therapist and case manager providing assessment services, support and intervention to clients who have been injured in motor vehicle accidents. Since 2006, she has worked in both hospital and community settings providing occupational therapy services for a wide range of clients with diverse and complex needs. Although Laura’s experience if predominantly in the field of paediatric development and children with special needs, she has experience will all ages.

Laura obtained a Masters of Occupational Therapy degree from the University of Toronto in 2006. She also holds a Bachelor of Commerce Degree (Honours) from McMaster University. Laura holds a status appointment as Lecturer with the University of Toronto’s Department of Occupational Therapy and Occupational Science. She is a registered Assistive Devices Program (ADP) Authorizer for seating and mobility devices, communication aids and orthotic devices.

Laura’s passion is the promotion of social inclusion, participation and accessibility for individuals with disabilities. She has been involved as a volunteer (and as Co-Chair of Education) for the International Centre for Disability and Rehabilitation’s Trinidad Working Group for over seven years.

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Laura Cooper
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-920-9427
F: 905-889-9153
E: laurac@icm.rehab


shelly-110Shelly Dua, BSc, MSc (OT), OT Reg. (Ont.)

Shelly is an occupational therapist and case manager working with Innovative Case Management Inc. She brings extensive rehabilitation experience from both the public and private sectors. Shelly has been a case manager for the Community Care Access Centers (CCAC) for over four years and assists with developing service plans, as well as managing and coordinating home care services for chronic/complex population groups. She also acts as a primary care liaison and works closely with physicians and multidisciplinary teams to effectively coordinate home care services within CCAC.

Shelly has continuously maintained her clinical skills by consulting for various agencies and offering assistive devices and home modification recommendations, as well as mobility/ADP, Form 1/Attendant Care and cognitive assessments. She has worked mainly with adults and seniors who have been diagnosed with various orthopedic, neurological, cognitive and psycho-emotional deficits.

Shelly obtained both her Bachelor of Science and Masters of Occupational Therapy degree from the University of Toronto. She continues to attend workshops and seminars to enhance her clinical skills. She has also continued to attend seating and mobility rounds, which has allowed her to maintain ADP (Assistive Devices Program) authorization status. Shelly is a member in good standing of the College of Occupational Therapists and the Ontario Society of Occupational Therapists.

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Shelly Dua
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-393-9506
F: 905-889-9153
E: shellyd@icm.rehab

Languages Spoken:

English, Hindi and Punjabi


shelley-v-110Shelley Vaisberg, MSc (OT), OT Reg (Ont)

Shelley is an occupational therapist and case manager with ICM providing services to clients who have sustained serious injuries as a result of motor vehicle accidents. Her current practice includes coordinating hospital discharges; determining assistive devices and home modification needs; conducting home-based functional, attendant care and catastrophic determination assessments (GOS-E and mental/behavioural); implementing functional restoration and cognitive remediation programs; completing job site analyses and ergonomic assessments; coordinating return to work programs; and providing ongoing treatment and monitoring for clients who have sustained musculoskeletal, orthopaedic, psycho-emotional, neurological and/or cognitive injuries as a result of motor vehicle, or other accidents.

Shelley obtained a Master’s of Science in Occupational Therapy from University of Toronto in 2012. She also holds a Bachelor of Science from McGill University. Shelley holds adjunct lecturer appointment at the University of Toronto and serves as the Co- Chair of Education for the International Centre for Disability and Rehabilitation’s Trinidad Working Group. She has been in practice as an independent consultant in the public and private sector since 2012.

Shelley’s passion is the use of innovation and creativity within a rehabilitation setting. She led a pilot project to develop a video chatting system for seniors with cognitive impairments to address the impact of social isolation. Additionally, she managed product development for an “Empathy Toy” in the context of interprofessional collaboration, communication training for clinicians, and rehabilitation for individuals with cognitive, physical, and mental health issues.

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Shelley Vaisberg
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-457-1887
F: 905-889-9153
E: shelleyv@icm.rehab


teri-ann-110Teri-Ann McKenzie, MSc (OT), OT Reg (Ont)

Teri-Ann is an Occupational Therapist working with Innovative Case Management Inc. Throughout her academic and professional career, she has worked with a variety of client populations in both direct and consultative roles. In her previous role, Teri-Ann worked to maximize the safety and independence of aging residents living with complex, chronic illnesses at a Region of Durham long-term care facility. She has also worked within the Serious Injury Program at the Workplace Safety and Insurance Board where she coordinated services for workers who sustained severe burns, amputations, spinal cord and traumatic brain injuries. In doing so, Teri-Ann liaised with external agencies for the provision of home safety/accessibility, mobility, vehicle modification/driving and personal care allowance assessments.

Prior to becoming an Occupational Therapist, Teri-Ann supported adults living with acquired brain injuries for more than five years at Community Head Injury Resource Services (CHIRS). While there, she gained experience supporting individuals living with cognitive, physical and mental health challenges within the home and community.

Teri-Ann is a Registered Occupational Therapist with the College of Occupational Therapists of Ontario (COTO), in good standing. She obtained a Master’s degree in Occupational Therapy from the University of Toronto. She also holds a Bachelor’s Degree in Psychology and Sociology. Teri-Ann regularly attends courses, seminars and conferences to update her skills and expertise in assessment, rehabilitation and therapeutic intervention.

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Teri-Ann McKenzie
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 416-272-7041
F: 416-352-1914
E: teri-annm@icm.rehab


sade-110Sade Akande-Jones, MSc (OT), OT Reg (Ont)

Sade is an Occupational Therapist with ICM providing services to clients who have sustained serious injuries or impairments, including acquired brain injuries, complex orthopedic injuries, mental health conditions and addictions. She has experience working with pediatric, adult and older adult populations. Sade’s current practice involves the completion of Occupational Therapy Assessments including evaluations of attendant care needs, home safety, as well as complex cognitive and psychosocial assessments. She is also skilled in discharge planning, neuro-rehabilitation, development of return to work and school programs, home modifications, equipment prescription and case management.

Sade obtained an Honours degree in Neuroscience and Psychology (HBSc) from the University of Toronto in 2001. In 2004, she obtained a Master’s of Science in Occupational Therapy from the University of Toronto. Sade has over 10 years of experience working in both public and private healthcare settings. She continues to attend educational conferences and practices to progress her skills. Sade is also involved in providing educational opportunities to occupational therapy students through fieldwork placements and facilitation of seminars.

Sade is a member in good standing of the College of Occupational Therapists and Canadian Association of Occupational Therapists.

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Sade Akande-Jones
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-515-6326
F: 416-628-1600
E: sadea@icm.rehab


meredyth-110Meredyth Wobowsk, BA, CBIS

Meredyth is a rehabilitation consultant with Innovative Case Management Inc. (ICM), working with individuals who have sustained brain, spinal cord, and other complex injuries as a result of a motor vehicle accident. Prior to ICM, she was employed with Lawlor Therapy Support Services for five years as a rehabilitation support worker. Meredyth has ten years of experience in the public sector, working with individuals who have ABI, mental health, developmental and behavioural issues in various settings. During this time she has developed skills in counselling, as well as goal and program development. Meredyth ensures a client centred approach to assist in the rehabilitation process.

Meredyth has an honours degree from the University of Guelph in Criminal Justice, as well as a postgraduate certificate from Humber College in Forensic Social Work. In 2015, she completed training to become a Certified Brain Injury Specialist, and is now a member of the Brain Injury Association of America. Meredyth continues to attend educational conferences to improve her knowledge and remain current in therapy interventions.

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Meredyth Wobowsk
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-686-6809
F: 647-723-0370
E: meredythw@icm.rehab


nicole-110Nicole Abballe, MSc (OT), OT Reg (Ont)

Nicole Abballe is an occupational therapist at Innovative Case Management Inc., providing assessments, treatment, and relevant support to clients involved in motor vehicle accidents.

Nicole has worked in both the private and public sectors and possesses experience in a variety of settings. During this time, she has been responsible for monitoring clients through in-home and school-based services, as well as outpatient programs for children, youth, adults, and seniors, with a specific interest in pediatrics. Nicole has worked with numerous client populations and diverse conditions, where she developed treatment plans to address fine and gross motor skills, self-care, sensory regulation, cognition, orthopedic, and psychological concerns. Nicole regularly supports clients by liaising with relevant personnel in order to ensure that they are connected with appropriate community supports, resources and services. She believes in a holistic approach when working with her clients and their families, and always strives to understand every aspect of her clients’ lives in order to best support their goals.

Nicole graduated from Queen’s University with a Master’s of Science degree in Occupational Therapy in 2014, following a Bachelor of Applied Science degree in Child, Youth, and Family at the University of Guelph in 2012.

Nicole continues to participate in ongoing professional development to enhance her clinical skills including courses, workshops, and conferences. Some of the most relevant to her area of practice include: Ontario Brain Injury Association (OBIA): Brain Basics and Children and Youth with Acquired Brain Injury, Toronto Acquired Brain Injury Conference, OBIA Conference, BIST: Speaker Series: Exploring Concussions, and Applied Suicide Intervention Skills Training (ASIST).

Nicole is a member in good standing of the College of Occupational Therapists and the Ontario Society of Occupational Therapists.

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Nicolle Abballe
1136 Centre Street, Suite 130
Thornhill, Ontario
L4J 3M8
T: 647-991-7064
F: 905-889-9153
E: nicolea@icm.rehab